Bilingual GEICO Customer Rep

Milanes insurance group; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Free food & snacks

Free uniforms

Opportunity for advancement

Training & development

Job Stability in a growing industry

Job summary

Milanes insurance group in Miami is looking for a professional Customer Service Representative to enhance customer experiences. This role involves answering inquiries, maintaining records, and providing excellent customer service.

The ideal candidate will be friendly, detail-oriented, and knowledgeable about insurance products. Responsibilities include assisting clients with quotes, updating policies, and maintaining a calendar for appointments. A high school diploma is required, and a Bachelor’s degree is preferred.

Qualifications

• Knowledge of insurance products is essential.
• High school diploma or GED required, Bachelor’s degree preferred.
• Strong excellent customer service skills are a must.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and updating policies.
• Maintain detailed records of client interactions.

Skills

Knowledge of insurance products

Excellent customer service skills

Highly organized

Strong time management skills

Education

High school diploma/GED

Bachelor’s degree

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Training & development
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications