Spanish-Speaking Insurance Support Specialist

Eric Vaden/GEICO Exclusive Agency; Braintree (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

GEICO Braintree is hiring dedicated, experienced Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you!

As part of our team, you’ll help policyholders with auto, home, renters, and other products, manage a CRM, and explore cross-selling opportunities. This office-based role requires strong computer skills, quick learning, and a readiness to

Qualifications

• Spanish fluency required.
• Previous client service experience preferred.
• Ability to learn quickly in a fast-paced environment.
• Strong computer and software skills.

Responsibilities

• Provide best-in-class service and support to existing policyholders.
• Explain various aspects of Auto, Home, Renters, and other product lines.
• Educate clients on GEICO’s full line of insurance products.
• Manage a large database of customers in our CRM platform.
• Identify cross-selling opportunities during retention calls.
• Help the sales team contact customers via phone and email on a daily basis.
• Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday.

Skills

Spanish fluency

Customer service experience

Strong communication

Web-based software proficiency

Job description

GEICO Braintree is hiring dedicated, experienced Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you!

As part of our team, you’ll help policyholders with auto, home, renters, and other products, manage a CRM, and explore cross-selling opportunities. This office-based role requires strong computer skills, quick learning, and a readiness to