Bilingual Insurance Customer Service Representative

The Juris Agency; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Profit Sharing

Comfortable Work Environment

Team Outings

Commissions/Bonus

Job summary

GEICO Bayside is seeking a Mandarin, Cantonese, Korean, or Spanish bilingual Insurance Customer Service Representative to support our growing client base in Bayside, NY. You will assist policyholders with account updates, billing questions, and coverage changes, communicating in English and one of the supported languages to ensure clear, personalized assistance.

The role emphasizes professionalism, attention to detail, and strong client relationships as part of a dynamic service team in a local

Qualifications

• Fluent in English plus Mandarin, Cantonese, Korean, or Spanish

Responsibilities

• Answering inbound client calls in a professional and timely manner
• Handling billing questions and processing payments
• Conducting policy reviews to ensure accurate coverage
• Building and maintaining strong client relationships
• Providing exceptional customer support and service

Skills

Bilingual English/ Mandarin Cantonese/

Customer service experience

Communication skills

Job description

Job Description

The team at GEICO Bayside is seeking a Mandarin, Cantonese, Korean, or Spanish Bilingual Insurance Customer Service Representative to support our growing client base and deliver outstanding service. GEICO Bayside is managed by the same team that manages GEICO Commack in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA.

This role is ideal for someone who is professional, detail-oriented, and committed to building strong customer relationships.

As a key member of our service team, you will assist policyholders with account updates, billing questions, coverage changes, and general policy support. You will confidently communicate in both English and Mandarin, Cantonese, Korean, or Spanish to ensure every client receives clear, accurate, and personalized assistance.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Profit Sharing
• Comfortable Work Environment
• Team Outings
• Commissions/Bonus

Responsibilities

• Answering inbound client calls in a professional and timely manner
• Handling billing questions and processing payments
• Conducting policy reviews to ensure accurate coverage
• Building and maintaining strong client relationships
• Providing exceptional customer support and service

Requirements

• Fluent in Mandarin, Cantonese, Korean, or Spanish and English
• Prior customer service experience preferred in a client-facing environment
• Strong desire to help and guide clients
• Excellent communication and interpersonal skills
• Solid computer skills with the ability to navigate multiple systems