Bilingual Insurance Customer Experience Specialist

Church Mutual Insurance Company, S.I.; Merrill (WI); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Church Mutual Insurance Company, S.I. is seeking a customer service-oriented professional to handle telephone and email inquiries, provide guidance on insurance coverages, and process transactions to generate accurate documents.

The role emphasizes maintaining documentation, handling quotes, and supporting a defined geographic region. Ideal candidates have strong communication skills, a license in property and casualty insurance, and the ability to work independently or in a team.

Competenze

• Property and casualty insurance license required and relevant licenses must be renewed and maintained in accordance with Church Mutual and applicable state requirements.
• High school diploma or equivalent required.
• Two years of customer service, industry, or equivalent work experience preferred. A two- or four-year degree may waive all or a portion of the work requirement.
• Post-secondary education or participation in recognized insurance education courses is desirable.
• Experience documenting during telephone conversations strongly recommended.
• Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request.
• Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels.
• Strong verbal and written communication skills.
• Excellent multitasking and prioritization skills.
• Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable.
• Comfortable analyzing exposures to recognise areas of concern and offer appropriate solutions.
• Positive, professional, and customer orientated attitude.

Mansioni

• Provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience.
• Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns.
• Documentation of all inquiries and actions taken is required.
• Process transactions, complete required forms, and produce insurance documents.
• Determine eligibility for additional coverages and policies, including quoting and selling.
• Maintain assigned tasks on a daily basis.
• Support Church Mutual customers across a specific geographic region.
• Support the direct religious Church Mutual product line and Center of Excellence.

Conoscenze

Verbal communication

Written communication

Customer service

Teamwork

Multitasking

Attention to detail

Formazione

High school diploma

Post-secondary education

Strumenti

Microsoft Office

Descrizione del lavoro

Church Mutual Insurance Company, S.I. is seeking a customer service-oriented professional to handle telephone and email inquiries, provide guidance on insurance coverages, and process transactions to generate accurate documents.

The role emphasizes maintaining documentation, handling quotes, and supporting a defined geographic region. Ideal candidates have strong communication skills, a license in property and casualty insurance, and the ability to work independently or in a team.