Insurance Customer Care Specialist

Church-Mutual-Insurance-Company; Merrill (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Church Mutual Insurance Company in Merrill, Wisconsin seeks a customer service professional to respond to phone and email inquiries, quote coverages, and produce accurate insurance documents. You will enter data, evaluate eligibility for new business, and collaborate with a regional team to support customers while maintaining confidentiality.

The role requires a high school diploma, a P&C license, bilingual English/Spanish is a plus, and the ability to work a set schedule including some

Qualifications

• Property and casualty license required and maintained per state requirements.
• Two years of customer service or related experience preferred.
• Ability to work a pre-established schedule and provide after-hours support.

Responsibilities

• Respond to customer inquiries by phone and email with timely, accurate information.
• Quote endorsements and price insurance coverages when applicable.
• Process transactions and generate insurance documents.
• Enter and document all customer interactions and decisions.
• Collaborate with team to meet regional goals and maintain data integrity.

Skills

Customer service

Communication skills

Multitasking

Tech proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Church Mutual Insurance Company in Merrill, Wisconsin seeks a customer service professional to respond to phone and email inquiries, quote coverages, and produce accurate insurance documents. You will enter data, evaluate eligibility for new business, and collaborate with a regional team to support customers while maintaining confidentiality.

The role requires a high school diploma, a P&C license, bilingual English/Spanish is a plus, and the ability to work a set schedule including some