Bilingual Installer Service Specialist Auto Parts Delivery

O'Reilly Auto Parts; Taylor (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

FSA

Career growth

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist who serves professional customers at the installer counter and oversees daily activity of the delivery team to ensure accurate, timely orders.

The role involves developing sales relationships with installers, taking orders by phone and online, coordinating parts picking, delivery routes, vehicle inspections, and returns processing.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take orders by phone and online, invoice, and direct delivery staff.
• Coordinate parts pick, staging for delivery, and routing of delivery specialists.
• Ensure delivery vehicles are serviced and inspected as per standards.
• Verify returns and warranty parts are billed and credited promptly.
• Assist on front and retail counters as needed.
• Support backroom duties such as auto-load, returns, and stock.
• Process customer labor claims quickly and efficiently.
• Maintain accurate daily mileage records in fleet devices.

Skills

Mechanics

Communication

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist who serves professional customers at the installer counter and oversees daily activity of the delivery team to ensure accurate, timely orders.

The role involves developing sales relationships with installers, taking orders by phone and online, coordinating parts picking, delivery routes, vehicle inspections, and returns processing.