Bilingual Installer Service Specialist — Parts & Delivery

O'Reilly Auto Parts; Macon (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to serve professional customers through the installer counter. The role oversees and directs the daily activity of the delivery team to ensure accurate, timely deliveries and customer satisfaction.

The ideal candidate has a strong mechanics background, hands-on automotive repair knowledge, and may be bilingual. ASE certification and multilingual ability (Spanish preferred) are highly valued.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Take customer orders over the phone and online; invoice orders; direct delivery and staging of parts for delivery to ensure timely delivery.
• Verify parts and cores are billed before customers leave the store; ensure returns are credited promptly.
• Audit returns for warranty abuse; label/tag merchandise correctly.
• Assist on front counter and backroom duties as needed; support with labor claims processing.

Skills

Mechanics background

Communication skills

Spanish language

Automotive repairs knowledge

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to serve professional customers through the installer counter. The role oversees and directs the daily activity of the delivery team to ensure accurate, timely deliveries and customer satisfaction.

The ideal candidate has a strong mechanics background, hands-on automotive repair knowledge, and may be bilingual. ASE certification and multilingual ability (Spanish preferred) are highly valued.