Bilingual Installer & Parts Service Specialist

O'Reilly Auto Parts; St. Pauls (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

O'Reilly Auto Parts in North Carolina is seeking an Installer Service Specialist to assist professional customers at the installer counter and oversee daily delivery activity. You will develop sales relationships with installers and ensure orders are processed accurately and delivered on time.

Responsibilities include taking orders by phone and online, directing picking and staging of parts, maintaining delivery vehicles, and handling warranty returns and cores promptly.

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills

Mechanics

Communication

Job description

O'Reilly Auto Parts in North Carolina is seeking an Installer Service Specialist to assist professional customers at the installer counter and oversee daily delivery activity. You will develop sales relationships with installers and ensure orders are processed accurately and delivered on time.

Responsibilities include taking orders by phone and online, directing picking and staging of parts, maintaining delivery vehicles, and handling warranty returns and cores promptly.