Automotive Parts Service Lead — Bilingual

O'Reilly Auto Parts; Graham (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k plan

Health/Dental/Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the Grahm, NC installer counter, guiding delivery operations and ensuring accurate, timely orders. The role emphasizes hands-on mechanical knowledge and clear communication with suppliers and customers.

The position involves coordinating with delivery staff, inspecting vehicles, processing orders, and handling returns; bilingual candidates are encouraged to apply, with opportunities for growth and

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take and process customer orders by phone and online; invoice orders and coordinate parts for delivery.
• Direct delivery specialists to ensure timely, accurate deliveries.
• Ensure delivery vehicles are serviced and inspected; record daily mileages.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify parts, including warranties and cores, are billed before checkout.
• Handle core and warranty returns promptly and credit them.
• Audit returns for warranty abuse and ensure proper labeling.

Skills

Mechanics

Communication

Job description

O'Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the Grahm, NC installer counter, guiding delivery operations and ensuring accurate, timely orders. The role emphasizes hands-on mechanical knowledge and clear communication with suppliers and customers.

The position involves coordinating with delivery staff, inspecting vehicles, processing orders, and handling returns; bilingual candidates are encouraged to apply, with opportunities for growth and