Bilingual Installation Dispatch Coordinator

Real Floors; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life & Disability Insurance

Health Insurance

Dental & Vision Insurance

Retirement 401(k) + generous match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus Program

More!

Job summary

Real Floors, the largest wholesale flooring company in North America, is seeking a bilingual Installation Associate to oversee subcontracted installers. The role focuses on dispatching work orders, processing inspections and deliveries, and supporting installers during projects.

You will liaise with installers and internal teams, review payroll for accuracy, resolve work order issues, and leverage product knowledge to satisfy customers and protect revenue.

Qualifications

• Fluency in English and Spanish is required.
• 2+ years of phone-based customer support experience preferred.
• Accurate data entry while on calls.
• Detail-oriented, self-motivated, organized.
• Proactive in identifying and resolving issues; good email etiquette.

Responsibilities

• Dispatch work orders to subcontracted flooring installers efficiently.
• Review payroll sheets for accuracy and payment details.
• Communicate with subcontractors and colleagues to resolve issues.
• Research work order chargebacks and warranty questions.
• Leverage product knowledge to satisfy customers and retain business.
• Collaborate with sales, operations, warehouse, inventory, billing, and QA for a positive customer experience.
• Perform additional duties to support team and company goals.

Skills

Bilingual - English & Spanish

Phone-based customer support

Data entry

Detail oriented

Email communication

Tools

Gmail

Google Docs

Sheets

Shared Drive

Job description

Real Floors, the largest wholesale flooring company in North America, is seeking a bilingual Installation Associate to oversee subcontracted installers. The role focuses on dispatching work orders, processing inspections and deliveries, and supporting installers during projects.

You will liaise with installers and internal teams, review payroll for accuracy, resolve work order issues, and leverage product knowledge to satisfy customers and protect revenue.