Bilingual Dispatch Associate

Real Floors; Charlotte (NC); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Life & Disability Insurance

Health Insurance

Dental & Vision Insurance

Retirement 401(k) + generous match

Annual Bonus Potential

Fitness Membership Reimbursement

Employee Referral Bonus Program

More!

Job summary

Real Floors, the largest wholesale flooring company in North America, is seeking a bilingual Installation Associate to oversee subcontracted installers. The role focuses on dispatching work orders, processing inspections and deliveries, and supporting installers during projects.

You will liaise with installers and internal teams, review payroll for accuracy, resolve work order issues, and leverage product knowledge to satisfy customers and protect revenue.

Qualifications

• Fluency in English and Spanish is required.
• 2+ years of phone-based customer support experience preferred.
• Accurate data entry while on calls.
• Detail-oriented, self-motivated, organized.
• Proactive in identifying and resolving issues; good email etiquette.

Responsibilities

• Dispatch work orders to subcontracted flooring installers efficiently.
• Review payroll sheets for accuracy and payment details.
• Communicate with subcontractors and colleagues to resolve issues.
• Research work order chargebacks and warranty questions.
• Leverage product knowledge to satisfy customers and retain business.
• Collaborate with sales, operations, warehouse, inventory, billing, and QA for a positive customer experience.
• Perform additional duties to support team and company goals.

Skills

Bilingual - English & Spanish

Phone-based customer support

Data entry

Detail oriented

Email communication

Tools

Gmail

Google Docs

Sheets

Shared Drive

Job description

JOB TITLE: Installation Associate

REPORTS TO: Installation Manager

LOCATION: 3201 Parkside Dr, Charlotte, NC 28208

JOB TYPE: Full-Time | Monday-Friday | 9:00am-6:00pm

Company Overview

We are the largest wholesale flooring company in North America and have been named a Top Workplace for 10 years in a row! With amazing benefits and family like culture, our company is now the largest multi-family flooring provider in North America. We value our employees and provide awesome benefits, and a positive work environment!

Job Overview

We are looking to welcome a Bilingual professional to oversee the activities of our subcontracted flooring installers. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.

Responsibilities

• Communicate with our subcontracted flooring installers to assign work orders efficiently.
• Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
• Communicate with subcontractors and colleagues to resolve any work order issues.
• Research issues related to work order chargebacks and warranties.
• Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
• Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
• Be willing to perform additional duties as necessary to support the team and company goals.

Qualifications

• Fluency in both English and Spanish is required.
• Preferred 2+ years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
• Ability to accurately perform data entry tasks while engaging in phone conversations.
• Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
• Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
• Proficient in corresponding effectively and professionally via email.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
• Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.

Amazing Benefits

• Paid Time Off (PTO)
• Paid Holidays
• FREE Life & Disability Insurance
• Health Care Insurance - Company pays most of the cost!
• Dental & Vision Care Insurance options
• Retirement 401(k) + GENEROUS company match
• Annual Bonus Potential
• Fitness Membership Reimbursement
• Employee Referral Bonus Program
• More!

Real Floors: We Live “Got-Your-Back-Ability” Every Day!

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.