Bilingual Inside Sales & Customer Service Representative – Spanish/English

Employee Relations Associates, Inc.; Marietta (GA); Hybrid; USD 44,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Life insurance

Supplemental insurance options

Employee referral bonus opportunities

Comprehensive training and development

Collaborative, team-oriented culture

Direct exposure to experienced leaders

Work-life balance

Job summary

Employee Relations Associates, Inc. is seeking a Bilingual Inside Sales & Customer Service Representative to support Spanish- and English-speaking customers in the construction supply industry.

You will handle quotes, orders, and payments, build relationships, and assist with cross-functional teams to move orders through the ERP system. A proactive sales mindset and strong communication are essential.

Qualifications

• Bilingual Spanish/English with ability to communicate clearly with customers in both languages.
• Experience in customer service, inside sales, counter sales, account management, or sales support.
• Ability to build and maintain relationships with customers and grow accounts.
• Strong communication skills and a proactive, sales-minded approach.

Responsibilities

• Assist English- and Spanish-speaking customers in person and over the phone.
• Build relationships with customers and help grow existing accounts.
• Prepare and enter customer quotes, sales orders, and payments.
• Answer questions regarding products, pricing, availability, and orders.
• Proactively follow up with customers and identify additional sales opportunities.
• Partner with outside sales representatives to support customer accounts.
• Research products, suppliers, pricing, and availability.
• Assist with quotes, order documentation, and product submittal packages.
• Resolve customer questions and concerns quickly and professionally.
• Maintain accurate customer and order information within the ERP system.
• Assist with showroom organization and product stocking.
• Collaborate with sales, warehouse, operations, and leadership teams to keep customer orders moving.

Skills

Bilingual Spanish/English

Customer service

Inside sales

Relationship building

Communication

Sales mindset

In person and phone communication

Tools

MS Office

ERP systems

Order entry systems

Job description

Bilingual Inside Sales & Customer Service Representative – Spanish/English

Job Description

Are you bilingual in Spanish and English, great with customers, and interested in building a career in sales? We are seeking a Bilingual Inside Sales & Customer Service Representative to join a growing organization supporting the commercial construction industry.

This is an excellent opportunity for someone with experience in customer service, inside sales, construction, building materials, equipment rental, industrial supply, or distribution who enjoys working directly with customers and wants an opportunity to grow.

You’ll be an important point of contact for both English- and Spanish-speaking customers, helping contractors find the products they need, preparing quotes, processing orders, and building relationships that generate repeat business.

What You’ll Do

• Assist English- and Spanish-speaking customers in person and over the phone.
• Build relationships with customers and help grow existing accounts.
• Prepare and enter customer quotes, sales orders, and payments.
• Answer questions regarding products, pricing, availability, and orders.
• Proactively follow up with customers and identify additional sales opportunities.
• Partner with outside sales representatives to support customer accounts.
• Research products, suppliers, pricing, and availability.
• Assist with quotes, order documentation, and product submittal packages.
• Resolve customer questions and concerns quickly and professionally.
• Maintain accurate customer and order information within the company's ERP system.
• Assist with showroom organization and product stocking.
• Collaborate with sales, warehouse, operations, and leadership teams to keep customer orders moving.

What We’re Looking For

• Previous experience in customer service, inside sales, counter sales, account management, or sales support.
• Excellent communication and relationship-building skills.
• A proactive, sales-minded approach to customer service.
• Ability to manage multiple customers, orders, and priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable working directly with customers both in person and over the phone.
• Basic proficiency with Microsoft Office and computer-based systems.
• ERP, inventory, order-entry, or point-of-sale system experience is a plus.
• Experience in construction, concrete, building materials, industrial supply, equipment rental, hardware, or distribution is highly preferred.

Why Join?

This isn't just an order-entry position. You’ll have the opportunity to build customer relationships, develop an account base, learn the construction supply industry, and grow your sales experience with an established organization.

Benefits include:

• Competitive compensation
• Generous paid time off
• Life insurance
• Supplemental insurance options
• Employee referral bonus opportunities
• Comprehensive training and professional development
• Collaborative, team-oriented culture
• Direct exposure to experienced business leaders
• A company that values performance, its people, and work-life balance

Ready to Build Your Career?

If you're bilingual in Spanish and English, enjoy working with customers, and want to grow your career in sales, we'd love to hear from you.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate based on any characteristic protected by applicable federal, state, or local law.