Bilingual Inside Sales & Customer Service Representative – Spanish/English

Employee Relations Associates, Inc.; Marietta (GA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Life insurance

Disability coverage

401(k)

Job summary

TalentBridge is seeking a Bilingual Inside Sales & Customer Service Representative to support English- and Spanish-speaking customers in the construction supply sector. You’ll help contractors find products, prepare quotes, process orders, and nurture relationships to generate repeat business.

The role emphasizes building rapport, managing inquiries, and coordinating with sales, warehouse and leadership teams to keep orders moving efficiently.

Qualifications

• Fluent bilingual Spanish/English communication skills.
• Experience in customer service, inside sales, counter sales, account management, or sales support.
• Excellent communication and relationship-building skills.
• Proactive, sales-minded approach to customer service.
• Ability to manage multiple customers, orders and priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable working in person and over the phone.
• Basic proficiency with Microsoft Office and computer-based systems.
• ERP, inventory, order-entry, or POS system experience is a plus.
• Experience in construction, concrete, building materials, industrial supply, equipment rental, hardware, or distribution is highly preferred.

Responsibilities

• Assist English- and Spanish-speaking customers in person and over the phone.
• Build relationships with customers and help grow existing accounts.
• Prepare and enter customer quotes, sales orders, and payments.
• Answer questions regarding products, pricing, availability, and orders.
• Proactively follow up with customers and identify additional sales opportunities.
• Partner with outside sales representatives to support customer accounts.
• Research products, suppliers, pricing, and availability.
• Assist with quotes, order documentation, and product submittal packages.
• Resolve customer questions and concerns quickly and professionally.
• Maintain accurate customer and order information within the ERP system.
• Assist with showroom organization and product stocking.
• Collaborate with sales, warehouse, operations and leadership teams to keep customer orders moving.

Skills

Bilingual Spanish/English

Customer service

Inside sales

Account management

Sales support

MS Office

ERP system

POS system experience

Tools

Microsoft Office

ERP system

Job description

Bilingual Inside Sales & Customer Service Representative – Spanish/English

Job Description

Are you bilingual in Spanish and English, great with customers, and interested in building a career in sales? We are seeking a Bilingual Inside Sales & Customer Service Representative to join a growing organization supporting the commercial construction industry.

This is an excellent opportunity for someone with experience in customer service, inside sales, construction, building materials, equipment rental, industrial supply, or distribution who enjoys working directly with customers and wants an opportunity to grow.

You’ll be an important point of contact for both English- and Spanish-speaking customers, helping contractors find the products they need, preparing quotes, processing orders, and building relationships that generate repeat business.

What You'll Do

• Assist English- and Spanish-speaking customers in person and over the phone.
• Build relationships with customers and help grow existing accounts.
• Prepare and enter customer quotes, sales orders, and payments.
• Answer questions regarding products, pricing, availability, and orders.
• Proactively follow up with customers and identify additional sales opportunities.
• Partner with outside sales representatives to support customer accounts.
• Research products, suppliers, pricing, and availability.
• Assist with quotes, order documentation, and product submittal packages.
• Resolve customer questions and concerns quickly and professionally.
• Maintain accurate customer and order information within the company's ERP system.
• Assist with showroom organization and product stocking.
• Collaborate with sales, warehouse, operations, and leadership teams to keep customer orders moving.

What We're Looking For

• Fluent bilingual Spanish/English communication skills – required.
• Previous experience in customer service, inside sales, counter sales, account management, or sales support.
• Excellent communication and relationship-building skills.
• A proactive, sales-minded approach to customer service.
• Ability to manage multiple customers, orders, and priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable working directly with customers both in person and over the phone.
• Basic proficiency with Microsoft Office and computer-based systems.
• ERP, inventory, order-entry, or point-of-sale system experience is a plus.
• Experience in construction, concrete, building materials, industrial supply, equipment rental, hardware, or distribution is highly preferred.

Why Join?

This isn't just an order-entry position. You'll have the opportunity to build customer relationships, develop an account base, learn the construction supply industry, and grow your sales experience with an established organization.

Benefits include:

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• Generous paid time off
• Life insurance
• Supplemental insurance options
• Employee referral bonus opportunities
• Comprehensive training and professional development
• Collaborative, team-oriented culture
• Direct exposure to experienced business leaders
• A company that values performance, its people, and work-life balance

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants and employees and do not discriminate based on any characteristic protected by applicable federal, state, or local law.

TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!