Inside Sales Representative

Ritter Lumber; Nederland (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Ritter Lumber is seeking an Inside Sales Representative in Texas to support sales growth by managing customer orders and providing expert product guidance in lumber and millwork. The role emphasizes strong communication with builders, contractors, and trade professionals to fulfill project needs accurately and efficiently.

Ideal candidates bring experience in inside sales or customer service within lumber or construction, excellent multitasking, and knowledge of LBM product specs and building

Qualifications

• Experience in inside sales or customer service in lumber/building materials or construction.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Serve as primary contact for walk-in, phone, and email inquiries from builders and contractors.
• Process customer orders accurately and coordinate with purchasing, inventory, and delivery teams.
• Provide guidance on lumber and millwork products, including specs and availability.
• Identify upsell opportunities and support outside sales with follow-ups and quotes.
• Maintain accurate records of interactions, orders, and quotes using Bistrack.
• Collaborate with delivery teams to ensure a seamless customer experience.
• Stay current on product offerings and building codes relevant to LBM.

Skills

Communication

Multitasking

Detail-oriented

Problem-solving

Bilingual (Eng/Spanish)

ERP systems

Microsoft Office

Tools

Bistrack

Quoting tools

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Title:

Inside Sales Representative

Department:

Sales

Reports To:

Location Management

Job Summary:

The Inside Sales Representative plays a key role in supporting sales growth by managing customer orders, providing expert product guidance, and ensuring a seamless purchasing experience. With a strong focus on lumber and building materials (LBM) and millwork, this role involves working closely with builders, contractors, and trade professionals to fulfill project needs efficiently and accurately. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a deep understanding of LBM and millwork products to drive customer satisfaction and repeat business.

Key Responsibilities:

• Customer Engagement & Support: Serve as the primary point of contact for walk-in, phone, and email inquiries from builders, contractors, and trade professionals. Build strong relationships by providing responsive, knowledgeable, and solution-oriented service.
• Order Management: Process customer orders accurately and efficiently, ensuring all details align with project specifications and company standards. Coordinate with purchasing, inventory, and delivery teams to ensure timely fulfillment.
• Product Expertise: Provide expert guidance on LBM and millwork products, including specifications, availability, and application.
• Sales Support & Upselling: Identify opportunities to upsell complementary products and services. Support outside sales efforts by assisting with order follow-ups, quote revisions, and customer communications.
• System & Record Maintenance: Maintain accurate records of customer interactions, orders, and quotes using Bistrack. Ensure all documentation is complete and up to date for internal tracking and reporting.
• Collaboration & Communication: Work closely with outside sales representatives, purchasing, operations, and delivery teams to ensure a seamless customer experience. Communicate proactively to resolve issues and keep customers informed.
• Product & Industry Knowledge: Stay current on product offerings, industry trends, and building codes to provide informed recommendations and maintain credibility with customers.

Qualifications:

• Experience: Prior experience in inside sales or customer service within the lumber and building materials or construction industry, with a strong understanding of millwork products.
• Skills: Excellent communication, organizational, and problem-solving skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency: Proficiency with ERP systems (e.g., Bistrack), Microsoft Office Suite, and quoting tools.
• Language Proficiency: Bilingual; English and Spanish preferred.
• Knowledge: Familiarity with building codes, construction processes, and product specifications related to LBM and millwork.
• Benefits:
  • Health, dental, and vision insurance
  • Cafeteria plan available for supplemental benefits
  • Employee retirement plans with up to 4% company match
  • Paid time off and holidays
  • Employee discounts on products
  • Opportunities for career growth and development