Customer Service Representative

Hajoca Corporation in; Las Vegas (NV); Presencial; USD 32.000 - 50.000; Jornada completa

Descripción de la vacante

Hajoca Corporation in Las Vegas is seeking a Customer Service Representative to handle telephone-based orders, assist walk-in customers, and act as a trusted advisor to our existing client base.

Ideal candidates have experience in customer service or inside sales, strong communication and multitasking abilities, and a detail-oriented approach. Bilingual English/Spanish is a plus, with opportunities to grow within a team-focused environment.

Formación

• Experience in customer service or inside sales.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Process Sales Orders and Bids from telephone sales.
• Assist customers who pick up orders at the Profit Center.
• Identify opportunities to grow sales with existing customers and act as their trusted advisor.
• Communicate value-added services and solutions to customers.
• Investigate and resolve customer problems and pricing deductions promptly.
• Process returns and refund paperwork per policy.
• Notify management of changes that affect credit risk.
• Complete daily/weekly/monthly reports.
• Support Product Manager’s activities as needed.

Conocimientos

Customer service

Communication

Multitasking

Attention to detail

Educación

College degree or equivalent

Herramientas

Microsoft Office

CRM software

Descripción del empleo

Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and service oriented? Are you an excellent communicator? If so, we’d like you to join our team as a Customer Service Representative.

About the Role:

You will:

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicateto the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager’s activities as needed.

• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Experience in customer service or inside sales
• Knowledge of products sold in the Profit Center preferred
• Preferred Qualifications
  • College degree or equivalent work experience.
  • Previous experience in customer service, sales, estimating, or construction is a plus.
  • Strong communication and interpersonal skills.
  • Excellent attention to detail and organizational abilities.
  • Comfortable working with numbers, pricing, and computer systems.
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Strong work ethic, accountability, and willingness to learn.
  • Positive attitude and a team-oriented mindset.
  • Bilingual English/Spanish is a plus.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.
• Be able to learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Dependable and takes ownership of their responsibilities.
• Motivated to learn and develop professionally.
• Detail-oriented and takes pride in doing things right.
• Proactive and willing to go the extra mile for customers.
• A strong communicator who works well with others.
• Ambitious and interested in building a long-term career.