Bilingual Customer Service Representative

Express Employment Professionals Tysons, VA; Springfield (VA); On-site; USD 28,929 - 30,307; Full time

Job summary

A leading National Distributor is seeking a Bilingual Inside Sales/Customer Service Representative to assist customers with building projects. The role involves product identification, order processing, and resolving service issues. This is an entry-level full-time position with a focus on customer satisfaction. The company offers competitive pay and a supportive environment for growth.

Qualifications

• Strong communication and interpersonal skills required.
• Ability to manage time effectively.

Responsibilities

• Help customers identify the right products for projects.
• Process sales orders and coordinate customer pickups.
• Address and resolve customer service issues.

Skills

Strong communication and interpersonal skills

Good time management

Customer-first attitude

Job description

Overview

A leading National Distributor of exterior and interior building products is looking for a Bilingual Inside Sales/Customer Service Representative to join its team. This is a well-known national company with exceptional growth opportunities within their organization.

Schedule: 7:00am-4:30pm Monday - Friday with rotating Saturday shifts (4 hours).

Base pay range

$21.00/hr - $22.00/hr

What You’ll Do

• Help customers identify the right products and solutions for roofing, remodeling, and building projects
• Upsell additional products using job-specific supply checklists
• Process sales orders and customer payments
• Coordinate customer pickups and communicate with the warehouse team
• Track deliveries and ensure timely, accurate order fulfillment
• Reorder inventory to maintain stocked shelves
• Address and resolve customer service issues

What We’re Looking For

• Strong communication and interpersonal skills
• Good time management and ability to prioritize
• Positive, team-oriented mindset with a customer-first attitude
• Industry experience is a plus, but not required

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service and Sales

Industries

• Wholesale Building Materials