Bilingual Inbound Support Specialist (Remote/Onsite)

GOEBEL FIXTURE COMPANY; Town of Texas (WI); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Arrowhead Promotion and Fulfillment Co. in Texas is seeking an Inbound Customer Service Representative to handle calls, orders, and inquiries while delivering exceptional service. The role offers a consistent schedule of 40 hours per week, with both remote and onsite options and a starting compensation of $15 per hour, with pay increases as you progress.

Preferred fluency in French or Spanish is a plus. Training is provided, and benefits begin within 90 days of employment.

Qualifications

• Excellent communication and problem-solving abilities.
• Detail-oriented and highly accurate in your work.
• Ability to multitask and support other departments as needed.
• Typing speed of 25-30 WPM.
• Capability to handle 40-60 calls per day with efficiency.
• Ability to be available for taking calls for 80% of your day.
• Proficiency in basic computer knowledge and skills.
• Tactful handling and de-escalation of stressful situations.
• Adherence to policies and confidentiality requirements regarding PII.
• Consistent attendance record.

Responsibilities

• As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including:
• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Skills

Communication

Problem solving

Multitasking

Typing 25-30 WPM

De-escalation

PII handling

Customer service

Detail oriented

Education

High school diploma or GED

Job description

Arrowhead Promotion and Fulfillment Co. in Texas is seeking an Inbound Customer Service Representative to handle calls, orders, and inquiries while delivering exceptional service. The role offers a consistent schedule of 40 hours per week, with both remote and onsite options and a starting compensation of $15 per hour, with pay increases as you progress.

Preferred fluency in French or Spanish is a plus. Training is provided, and benefits begin within 90 days of employment.