INBOUND CUSTOMER SERVICE REPRESENTATIVE - GEORGIA

GOEBEL FIXTURE COMPANY; Georgia; Hybrid; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Remote work available

Work computer provided

Job summary

Arrowhead Promotion and Fulfillment Co. in Georgia is seeking an inbound Customer Service Representative to handle orders, registrations, and rebates. You will be trained to provide product information and assist customers in a friendly, professional manner.

The role offers remote work options with supplied equipment and requires strong communication, a 25–30 WPM typing speed, and the ability to handle 40–60 calls daily. Training is provided and advancement opportunities exist.

Qualifications

• Excellent communication and problem-solving abilities.
• Detail-oriented and highly accurate in your work.
• Able to multitask and support other departments as needed.
• Typing speed of 25–30 WPM.
• Capability to handle 40–60 calls per day with efficiency.
• Availability to take calls for 80% of the day.
• Proficiency in basic computer knowledge and skills.
• Tactful handling and de-escalation of stressful situations.
• Adaptability in a dynamic environment.
• Adherence to policies and confidentiality requirements regarding PII.
• Consistent attendance record.
• Applicants must be authorized to work for any employer in the U.S. without sponsorship.

Responsibilities

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Skills

Communication

Problem solving

Attention to detail

Multitasking

Typing speed 25–30 WPM

Call handling 40–60 daily

Availability 80% of workday

Basic computer skills

De-escalation

Adaptability

PII confidentiality

Attendance

US work authorization

Education

High school diploma or GED

Job description

Position Highlights

Location: Georgia

Work Schedule: 40 hours /week, with various shifts available

Compensation: $15/hour, with pay increases as you progress in the role

Fluency in French or Spanish is a plus

Responsibilities

As an Inbound Customer Service Representative, you will be trained to handle a variety of tasks, including:

• Assisting customers with web/phone orders, program registration, and order/rebate inquiries
• Providing product information
• Addressing general customer service inquiries in a friendly and professional manner

Requirements

To thrive in this role, you should possess the following skills and qualifications:

• Excellent communication and problem-solving abilities
• Detail-oriented and highly accurate in your work
• Ability to multitask and support other departments as needed
• Pleasant voice, good grammar, and strong writing skills
• Typing speed of 25-30 WPM
• Capability to handle 40-60 calls per day with efficiency
• Ability to be available for taking calls for 80% of your day.
• Proficiency in basic computer knowledge and skills
• Tactful handling and de-escalation of stressful situations
• Adaptability in a dynamic environment
• Adherence to policies and confidentiality requirements regarding Personally Identifiable Information (PII)
• Consistent attendance record
• Applicants must be authorized to work for any employer in the U.S. without sponsorship.

Preferred Qualifications

• High school diploma or general education degree (GED)
• Previous related experience and/or training, or an equivalent combination

Shift Requirements

Our current needs include the following shifts:

• Training schedule for the first two weeks will be 8:00am - 4:30pm CST, Monday - Friday. Once training is complete the employee will begin their permanent schedule.

Remote Work

Remote w ork is available for candidates whose internet service speeds consistently meet a minimum of 30 Mbps download and upload. Work computers can be supplied.

Equal Opportunity Employer Statement

Arrowhead Promotion and Fulfillment Co. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all qualified applicants, regardless of background.