Bilingual Inbound Call Center Agent – Customer Experience

APCO Holdings, LLC; Dallas (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

A motor vehicle service company in Dallas is seeking a BDC Agent I to support client call campaigns and ensure exceptional customer experiences. This entry-level position requires a high school diploma and at least 3 months of call center experience. Bilingual candidates in English and Spanish are preferred. The role involves resolving customer inquiries, building loyalty, and meeting performance standards.

Formación

• 3+ months call center experience in customer service or sales.
• Computer and typing skills for data entry.
• Ability to engage and listen to customers effectively.

Responsabilidades

• Respond to and resolve inbound and outbound contact requests.
• Build customer loyalty through quality interactions.
• Meet performance and productivity standards.

Conocimientos

Call center inbound and/or outbound experience

Bilingual in English and Spanish

Attention to Detail

Effective communication skills

Educación

High School Diploma or GED

Descripción del empleo

A motor vehicle service company in Dallas is seeking a BDC Agent I to support client call campaigns and ensure exceptional customer experiences. This entry-level position requires a high school diploma and at least 3 months of call center experience. Bilingual candidates in English and Spanish are preferred. The role involves resolving customer inquiries, building loyalty, and meeting performance standards.