Call Center Agent

California Automotive Retailing Group, Inc; San Jose (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Health Benefits

Career Progression

Great Culture

Job summary

Hireology is seeking an entry-level Service BDC to respond to phone-sourced vehicle inquiries, generate responses, answer questions, and set appointments. The role emphasizes building customer relationships and supporting the service team.

Duties include scheduling service appointments, making outbound calls, and maintaining frequent follow-ups. The position highlights a fast-paced environment with opportunities for growth and training.

Qualifications

• Minimum high school diploma or equivalent, some college preferred.
• Bilingual English/Spanish required or highly preferred.
• Strong communication and professional appearance expected.

Responsibilities

• Schedule service appointments for customers.
• Make a high volume of outbound calls to customers.
• Follow up with customers to ensure satisfaction and set appointments.
• Maintain relationships with customers and service team.
• Collaborate with the service dispatcher to optimize scheduling.

Skills

Bilingual EN/ES

Motivation

Time management

Goal achievement

Communication

Work ethic

Energetic attitude

Customer service

Call center exp

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

The role of a Service BDC is to respond effectively to all phone-sourced vehicle inquiries that come to the dealership. Their goal is to generate a response, answer any questions and set an appointment.

Duties for this entry-level position include:

• Schedule service appointments
• Make high volume of outbound calls to customers
• Customer follow up
• Maintain relationship with customer
• Work closely with the service dispatcher

Skills:

• Bi Lingual in English and Spanish
• Highly motivated
• Good time management skills
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Call center experience helpful, but not required

Our customers keep coming back to us because of our excellent customer service. Not only do we invest in our customers, but we also put that same energy into our employees.

What We Offer:

• Paid Training
• Health Benefits
• Career Progression
• Great Culture

Requirements:

• High School Diploma or equivalent, some college preferred
• Automotive experience
• Stable work history required with historical job stability
• Excellent verbal communication skills must speak clearly and professionally.
• Must have a professional appearance
• Ability to work in a structured environment and adhere to attendance policy and schedule requirements which included evenings and weekends
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service
• Ability to work well in a fast-paced and diverse environment