Bilingual Immigration Case Manager (Spanish)

The GEO Group, Inc.; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

BI Incorporated in Indianapolis oversees the Intensive Supervision Appearance Program (ISAP) and contracts with DHS/ICE to supervise participants through case management and supportive services. The role emphasizes intake, documentation, and coordination of resources for participants in immigration proceedings.

The position requires a Bachelor's degree in a related field, two years of relevant experience, and bilingual English/Spanish abilities, with travel to participant homes as needed.

Qualifications

• Two years of customer service or case management experience required.
• Bachelor’s degree in sociology, psychology, social work, or criminal justice preferred.
• Bilingual English/Spanish required.
• Valid driver’s license and ability to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Ability to communicate clearly and write reports.

Responsibilities

• Develops, implements, coordinates, reviews and updates case plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
• Maintains accurate and complete case records for all ISAP participants from entry to release. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include, but not limited to, counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.li>
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.

Skills

Case management

Bilingual

Customer service

Data entry

Driving

Multicultural experience

Report writing

Computer skills

Education

Bachelor’s degree in Sociology/Psychology/Social Work/Criminal Justice or related field

Job description

BI Incorporated in Indianapolis oversees the Intensive Supervision Appearance Program (ISAP) and contracts with DHS/ICE to supervise participants through case management and supportive services. The role emphasizes intake, documentation, and coordination of resources for participants in immigration proceedings.

The position requires a Bachelor's degree in a related field, two years of relevant experience, and bilingual English/Spanish abilities, with travel to participant homes as needed.