Bilingual Hybrid Call Center Rep (Temp-to-Hire)

AppleOne; Guaynabo (PR); Hybrid; USD 13,000 - 18,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services in Guaynabo, PR is seeking a Hybrid Call Center Representative for a temp-to-hire opportunity. The role targets bilingual customer service professionals who resolve service issues in a fast-paced contact center environment.

Responsibilities include handling inquiries across billing and technical support, documenting requests, troubleshooting voice/data services, and making outbound confirmations.

Qualifications

• Associate degree and two years of call center or customer service experience, or an equivalent combination of education and experience.
• Bilingual communication skills in English and Spanish, including strong oral and written comprehension and expression.
• Experience using computers, contact center software, office suite tools, email systems, and multiple operational platforms.
• Strong customer service skills, telephone etiquette, active listening, problem-solving, and the ability to remain professional under pressure.

Responsibilities

• Handle customer inquiries related to billing, collections, service orientation, order status, repairs, and technical support through phone, email, WhatsApp, and fax.
• Create, update, and maintain accurate service documentation for new requests, claims, technical issues, investigations, and follow-up actions.
• Perform basic troubleshooting for voice and data services and elevate unusual or complex issues to the appropriate specialist, supervisor, manager, or department.
• Make outbound calls to confirm completed service orders, repair orders, service status, and testing results.
• Maintain strong service quality standards, including call monitoring performance, professional telephone etiquette, and timely customer responses.
• Support team coverage, assist with new employee training and orientation, and help maintain a well-organized call center operation.

Skills

Bilingual EN/ES

Customer service

Call center

Computer literacy

Telephone etiquette

Active listening

Problem solving

Education

Associate degree

Tools

Contact center software

Office suite

Email systems

Multiple platforms

Job description

AppleOne Employment Services in Guaynabo, PR is seeking a Hybrid Call Center Representative for a temp-to-hire opportunity. The role targets bilingual customer service professionals who resolve service issues in a fast-paced contact center environment.

Responsibilities include handling inquiries across billing and technical support, documenting requests, troubleshooting voice/data services, and making outbound confirmations.