Bilingual Call Center Rep — Paid Training + Commission

Account Control Technology; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Job summary

Account Control Technology in Guaynabo, Puerto Rico, is seeking a Bilingual Call Center Representative to work in the office. The role focuses on collections, account updates, and customer interactions in a fast-paced team environment.

The position is full-time with an hourly pay plus commission structure, paid training, and monthly commissions. The company offers full benefits (health, dental, 401K) and access to analytics-driven tools designed to help you earn more quickly.

Qualifications

• High levels of ambition with a desire to grow their career.
• Experience with collections, customer service, sales, retail or motivation to learn a new skill.
• Positive, friendly demeanor with daily enthusiasm.
• Strong communication skills.
• Proficient computer skills.
• Ability to work and prioritize independently.

Responsibilities

• Communicate with consumers by phone, approve written correspondence, and attempt to resolve unpaid accounts.
• Provide thorough, efficient, and accurate account updates in computer records for each call.
• Skip tracing to locate consumer contact information.
• Counsel delinquent consumers to help locate funds to meet payment obligations.
• Comply with all applicable Federal, State, and Local laws and regulations related to job duties.
• Comply with all company policies and procedures.
• Maintain knowledge of functional areas, policies, and procedures.
• Provide feedback to management on potential problems or areas for improvement.
• Make recommendations to implement improved processes.
• Perform other duties as assigned by management.

Skills

Ambition

Collections experience

Customer service

Sales experience

Positive attitude

Communication skills

Computer skills

Independent work

Job description

Account Control Technology in Guaynabo, Puerto Rico, is seeking a Bilingual Call Center Representative to work in the office. The role focuses on collections, account updates, and customer interactions in a fast-paced team environment.

The position is full-time with an hourly pay plus commission structure, paid training, and monthly commissions. The company offers full benefits (health, dental, 401K) and access to analytics-driven tools designed to help you earn more quickly.