Bilingual Dispatcher & Customer Support Specialist

Cooling Experts Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cooling Experts, a leading air conditioning and refrigeration company in South Florida, is seeking a Dispatcher/Receptionist to coordinate service calls, schedule appointments, and provide exceptional customer service.

You will answer calls, coordinate with technicians, maintain customer records, and support the service team. The role requires bilingual Spanish, a High School diploma, and experience in customer service or dispatch; salary $18–$20 per hour; in-person work.

Qualifications

• Must be bilingual Spanish speaking.
• High school diploma or equivalent.
• Prior experience in a customer service or dispatch role preferred.
• Proficient in Microsoft Office.
• Experience with dispatch software or CRM systems a plus.
• Knowledge of HVAC and refrigeration systems a plus.

Responsibilities

• Answer and direct incoming phone calls.
• Schedule service calls and appointments.
• Coordinate with technicians and customers to ensure timely service.
• Handle customer inquiries and complaints.
• Maintain accurate and up-to-date customer information in the database.
• Provide administrative support to the service team.
• Perform other duties as assigned by management.

Skills

Bilingual Spanish

Organizational skills

Communication skills

Microsoft Office

CRM software

HVAC knowledge

Education

High school diploma or equivalent

Tools

Dispatch software

CRM software

Job description

Cooling Experts, a leading air conditioning and refrigeration company in South Florida, is seeking a Dispatcher/Receptionist to coordinate service calls, schedule appointments, and provide exceptional customer service.

You will answer calls, coordinate with technicians, maintain customer records, and support the service team. The role requires bilingual Spanish, a High School diploma, and experience in customer service or dispatch; salary $18–$20 per hour; in-person work.