HVAC Diagnostics Specialist – Technical Support

EAir LLC; United States; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holiday pay

Career development and manufacturer培训

Stable long-term growth environment

Job summary

EAir LLC in Miami/Medley, FL is seeking an experienced Technical Support Specialist (HVAC) to provide diagnostic assistance for residential and light commercial HVAC equipment. This is an office-based role focused on technical evaluation and support, not field service.

You will troubleshoot, analyze wiring diagrams, and guide contractors through structured diagnostics, with 3+ years HVAC experience and bilingual English/Spanish preferred. Competitive salary and benefits offered.

Qualifications

• HVAC technical experience required (3+ years).
• Strong understanding of split systems and heat pump operation.
• Ability to read electrical schematics and wiring diagrams.
• Solid troubleshooting and analytical skills.
• Professional customer communication ability.
• Bilingual English/Spanish preferred.
• Experience supporting contractors or distributors valued.

Responsibilities

• Provide HVAC troubleshooting support via phone and Freshdesk.
• Analyze wiring diagrams, refrigeration circuits, and system performance.
• Interpret voltage, amperage, and pressure readings.
• Identify whether failures are related to installation, operation, or component defects.
• Document technical findings within internal systems.
• Record diagnostic readings and supporting information.
• Maintain clear and structured case documentation.
• Ensure claims meet internal technical validation standards.

Skills

HVAC troubleshooting

Electrical schematics

Analytical skills

Customer communication

Bilingual English/Spanish

Tools

Freshdesk

Job description

EAir LLC in Miami/Medley, FL is seeking an experienced Technical Support Specialist (HVAC) to provide diagnostic assistance for residential and light commercial HVAC equipment. This is an office-based role focused on technical evaluation and support, not field service.

You will troubleshoot, analyze wiring diagrams, and guide contractors through structured diagnostics, with 3+ years HVAC experience and bilingual English/Spanish preferred. Competitive salary and benefits offered.