Bilingual HR Service Center Coordinator

Smurfit Westrock Company; Atlanta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Corporate culture based on integrity,尊

Comprehensive training with numerous学习

An attractive salary reflecting skills

Job summary

Smurfit WestRock Company is seeking an HR Coordinator for the Employee Service Center to support English and Spanish inquiries across the North America region. The role focuses on delivering accurate HR information, processing requests, and guiding employees through HR processes with a service-oriented mindset.

The HR Coordinator will handle inquiries, escalate complex issues, maintain confidentiality, and work with HRBPs and COE partners to ensure timely resolutions, while using multiple

Qualifications

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required.
• Familiarization with a Centralized HR or HR Contact Center environment is preferred.
• Bachelor’s degree in human resources, Business Administration, or related discipline is strongly preferred.
• Demonstrates good judgment and maintains confidentiality with the ability to “think on your feet”
• Ability to work under tight deadlines and handle multiple priorities.
• Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities
• Detail orientated and comfortable providing thorough education on various topics
• Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
• Collaborative team player.

Responsibilities

• Handle incoming inquiries, identify, and document issues, and provide the necessary HR support.
• Escalate complex issues that require further review for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Contribute to continuously improving the people services in quality, efficiency, and care.
• Navigate through multiple computer applications simultaneously for resolution.
• Build relationships with HRBPs, GMs, and other COE partners to resolve HR-related issues.
• Perform other duties as assigned.

Skills

HR experience

English

Spanish

Microsoft Office proficiency

Education

Bachelor's degree in HR/Business Admin or related

Tools

Case management software

HR systems

Microsoft Office Suite

Job description

Smurfit WestRock Company is seeking an HR Coordinator for the Employee Service Center to support English and Spanish inquiries across the North America region. The role focuses on delivering accurate HR information, processing requests, and guiding employees through HR processes with a service-oriented mindset.

The HR Coordinator will handle inquiries, escalate complex issues, maintain confidentiality, and work with HRBPs and COE partners to ensure timely resolutions, while using multiple