HR Coordinator - Employee Service Center

Smurfit-Westrock; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Smurfit Westrock is seeking an HR Coordinator for our Employee Service Center. The role supports a centralized HR function, handling inquiries via phone, email, and chat in English and Spanish.

The position emphasizes high-quality people services, confidentiality, and timely responses. A Bachelor’s degree in HR or related field is preferred, with prior HR exposure and strong communication skills valued.

Qualifications

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required
• Bachelor’s degree strongly preferred
• Ability to work under tight deadlines and manage priorities

Responsibilities

• Handle incoming inquiries and provide HR support.
• Escalate complex issues for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Collaborate with HRBPs and COE partners to resolve HR-related issues.
• Navigate multiple computer applications to resolve issues.
• Build relationships with HR stakeholders and teams.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Team player

Education

Bachelor's degree in HR/Business

Tools

Microsoft Office

HR case management software

Job description

HR Coordinator - Employee Service Center

Locations

Employment Type

Full Time

Date Posted

16-Sep-2026

Relocation Support

No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Employee Contact Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The Employee Contact Center primarily exists to connect Smurfit-Westrock team members, family members of Smurfit-Westrock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, responding to inquiries, and supporting people to ensure seamless experience and resolution. The Employee Contact Center team supports Smurfit-Westrock’s people services in the North America Region with support in two languages (English and Spanish).

Our HR Coordinator within the Employee Contact Center collaborates to provide a full spectrum of people services focused on delivering quality excellence with care.

How you will impact Smurfit-Westrock

• Handle incoming inquiries, identify, and document issues, and provide the necessary HR support.
• Escalate complex issues that require further review for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Contribute to continuously improving the people services in quality, efficiency, and care.
• Navigate through multiple computer applications simultaneously for resolution.
• Build relationships with HRBPs, GMs, and other COE partners to resolve HR-related issues.
• Perform other duties as assigned.

What you need to succeed:

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required
• Familiarization with a Centralized HR or HR Contact Center environment is preferred.
• Bachelor’s degree in human resources, Business Administration, or related discipline is strongly preferred.
• Demonstrates good judgment and maintains confidentiality with the ability to “think on your feet”
• Ability to work under tight deadlines and handle multiple priorities.
• Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities
• Detail orientated and comfortable providing thorough education on various topics
• Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
• Collaborative team player.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.