Bilingual HR Coordinator - Contact Center

Smurfit Westrock; Atlanta (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Smurfit Westrock is seeking an HR Coordinator for the Employee Contact Center in North America. The role focuses on answering inquiries, delivering timely people services, and supporting workforce programs across English and Spanish channels.

You will collaborate with HRBPs, GMs, and COE partners, handle multiple systems, and maintain confidentiality while delivering high-quality service within tight deadlines.

Qualifications

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required.
• Familiarization with a Centralized HR or HR Contact Center environment is preferred.
• Bachelor’s degree in human resources, Business Administration, or related discipline is strongly preferred.
• Demonstrates good judgment and maintains confidentiality with the ability to “think on your feet”
• Ability to work under tight deadlines and handle multiple priorities.
• Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities
• Detail oriented and comfortable providing thorough education on various topics
• Advanced computer skills to include Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
• Collaborative team player.

Responsibilities

• Handle incoming inquiries, identify, and document issues, and provide HR support.
• Escalate complex issues that require further review for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Contribute to continuously improving the people services in quality, efficiency, and care.
• Navigate through multiple computer applications simultaneously for resolution.
• Build relationships with HRBPs, GMs, and other COE partners to resolve HR-related issues.
• Perform other duties as assigned.

Skills

Bilingual: English & Spanish

Strong communication

Customer service mindset

MS Office (Outlook/Word/Excel/PowerPt)

Education

Bachelor’s degree in HR/Business Administration or related

Tools

Microsoft Office

Job description

Smurfit Westrock is seeking an HR Coordinator for the Employee Contact Center in North America. The role focuses on answering inquiries, delivering timely people services, and supporting workforce programs across English and Spanish channels.

You will collaborate with HRBPs, GMs, and COE partners, handle multiple systems, and maintain confidentiality while delivering high-quality service within tight deadlines.