HR Coordinator - Employee Service Center

Smurfit Westrock Company; Atlanta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Corporate culture based on integrity,尊

Comprehensive training with numerous学习

An attractive salary reflecting skills

Job summary

Smurfit WestRock Company is seeking an HR Coordinator for the Employee Service Center to support English and Spanish inquiries across the North America region. The role focuses on delivering accurate HR information, processing requests, and guiding employees through HR processes with a service-oriented mindset.

The HR Coordinator will handle inquiries, escalate complex issues, maintain confidentiality, and work with HRBPs and COE partners to ensure timely resolutions, while using multiple

Qualifications

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required.
• Familiarization with a Centralized HR or HR Contact Center environment is preferred.
• Bachelor’s degree in human resources, Business Administration, or related discipline is strongly preferred.
• Demonstrates good judgment and maintains confidentiality with the ability to “think on your feet”
• Ability to work under tight deadlines and handle multiple priorities.
• Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities
• Detail orientated and comfortable providing thorough education on various topics
• Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
• Collaborative team player.

Responsibilities

• Handle incoming inquiries, identify, and document issues, and provide the necessary HR support.
• Escalate complex issues that require further review for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Contribute to continuously improving the people services in quality, efficiency, and care.
• Navigate through multiple computer applications simultaneously for resolution.
• Build relationships with HRBPs, GMs, and other COE partners to resolve HR-related issues.
• Perform other duties as assigned.

Skills

HR experience

English

Spanish

Microsoft Office proficiency

Education

Bachelor's degree in HR/Business Admin or related

Tools

Case management software

HR systems

Microsoft Office Suite

Job description

HR Coordinator - Employee Service Center

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The Employee Contact Center team plays a key role in the planning, implementation, and support of key people programs and processes. Our Centralized HR team provides accurate, consistent, and timely responses to people service inquiries from various contact channels including phone, email, web, case, and chat. The Employee Contact Center primarily exists to connect Smurfit-Westrock team members, family members of Smurfit-Westrock team members, alumni, managers, human resources, and vendors providing people services with content and data through intuitive direct service, responding to inquiries, and supporting people to ensure seamless experience and resolution. The Employee Contact Center team supports Smurfit-Westrock’s people services in the North America Region with support in two languages (English and Spanish).

Our HR Coordinator within the Employee Contact Center collaborates to provide a full spectrum of people services focused on delivering quality excellence with care.

How you will impact Smurfit-Westrock

• Handle incoming inquiries, identify, and document issues, and provide the necessary HR support.
• Escalate complex issues that require further review for research and resolution.
• Provide exceptional customer care and ensure resolution of issues.
• Contribute to continuously improving the people services in quality, efficiency, and care.
• Navigate through multiple computer applications simultaneously for resolution.
• Build relationships with HRBPs, GMs, and other COE partners to resolve HR-related issues.
• Perform other duties as assigned.

What you need to succeed:

• Some HR experience or relevant education is required.
• Fluent in English and Spanish (verbal and written) required
• Familiarization with a Centralized HR or HR Contact Center environment is preferred.
• Bachelor’s degree in human resources, Business Administration, or related discipline is strongly preferred.
• Demonstrates good judgment and maintains confidentiality with the ability to “think on your feet”
• Ability to work under tight deadlines and handle multiple priorities.
• Strong customer service mindset with strong communication skills, attention to detail, and process-oriented solution capabilities
• Detail orientated and comfortable providing thorough education on various topics
• Advanced computer skills to include the use of computer programs such as Microsoft Office (Outlook, Word, Excel, PowerPoint), phone, Chatbots, case management software; other HR systems experience, preferred.
• Collaborative team player.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.