Bilingual HR Help Desk Specialist

Ryder System, Inc.; Jackson (MS); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will document issues in the case management system and escalate when deeper HR knowledge is required. Strong communication and organization are essential.

Bi-lingual Spanish is preferred. Work hours are 10:30 AM–7:00 PM CST. This full-time role includes benefits and opportunities for growth within HR Compliance.

Qualifications

• H.S. Diploma/GED required.
• 1 year+ in case management systems (e.g., ServiceNow; Salesforce) preferred.
• 1 year+ in HR, Call Center, or related field preferred.
• Bi-lingual Spanish preferred.

Responsibilities

• Triage and resolve employee inquiries via inbound calls and chats.
• Document inquiries in the contact center case management system (e.g., ServiceNow).
• Escalate to Functional Specialists when deeper knowledge is needed.
• Provide solutions and contribute to updating the knowledge base.
• Suggest process improvements and participate in special projects.

Skills

Verbal communication

Written communication

Active listening

Customer service orientation

Bilingual Spanish (preferred)

Education

H.S. Diploma/GED

Associate's Degree in HR or related field

Job description

Ryder System, Inc. seeks a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will document issues in the case management system and escalate when deeper HR knowledge is required. Strong communication and organization are essential.

Bi-lingual Spanish is preferred. Work hours are 10:30 AM–7:00 PM CST. This full-time role includes benefits and opportunities for growth within HR Compliance.