HR Help Desk Specialist — Bilingual Preferred

Ryder System, Inc.; Honolulu (HI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will document inquiries in the case management system and escalate to specialists when deeper knowledge is required.

The role emphasizes strong communication skills, adaptability, and attention to detail, with opportunities to suggest process improvements and participate in special projects. Bilingual Spanish preferred; work hours include 10:30–7pm CST.

Qualifications

• HS Diploma or GED is required.
• Associate's degree in HR or related field preferred.
• 1 year in case management systems (e.g., ServiceNow, Salesforce) preferred.
• 1 year in HR, call center, or related field preferred.

Responsibilities

• Triage and resolve employee inquiries via calls and chats.
• Document inquiries in the case management system.
• Escalate to Functional Specialists when deeper knowledge is needed.
• Identify trends and suggest process improvements.
• Assist with special projects as needed.

Skills

Verbal communication

Written communication

Adaptability

Active listening

Team collaboration

Education

HS Diploma/GED

Associate's degree in HR or related field

Tools

ServiceNow

Salesforce

Job description

Ryder System, Inc. is seeking a Contact Center Representative to triage and resolve employee inquiries via daily inbound calls and chats. You will document inquiries in the case management system and escalate to specialists when deeper knowledge is required.

The role emphasizes strong communication skills, adaptability, and attention to detail, with opportunities to suggest process improvements and participate in special projects. Bilingual Spanish preferred; work hours include 10:30–7pm CST.