Bilingual Household Move Coordinator (EN/JP)

Nippon Express USA; Morrisville (NC); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

Paid vacation and sick time

Job summary

Nippon Express USA is seeking a customer service associate to coordinate residential and organizational moves. The role involves communicating with customers to gather documents, coordinating with the moving team, and ensuring all shipment paperwork is properly completed.

The ideal candidate will be bilingual in English and Japanese, have solid experience in customer service, and be able to convey clear instructions to drivers and crew. Overtime may be required.

Qualifications

• Bilingual in English and Japanese, able to read, write & speak both languages.
• Proficient with Word, Excel and Outlook.
• Experience in customer service (minimum 1 year).
• Ability to clearly communicate directions to the driver and moving team.
• Willing to work overtime when needed.

Responsibilities

• Coordinate with customers to prepare documents for moves.
• Provide customer service via email or phone to complete required documents.
• Ensure shipment documentation is complete and accurate.
• Coordinate with the moving team for packing and loading of goods.
• Maintain a professional working relationship with the moving team.
• Provide general business support as needed.

Skills

Bilingual English/Japanese

Customer service

Strong communication

Overtime availability

Team coordination

Tools

Microsoft Word

Excel

Outlook

Job description

Nippon Express USA is seeking a customer service associate to coordinate residential and organizational moves. The role involves communicating with customers to gather documents, coordinating with the moving team, and ensuring all shipment paperwork is properly completed.

The ideal candidate will be bilingual in English and Japanese, have solid experience in customer service, and be able to convey clear instructions to drivers and crew. Overtime may be required.