Bilingual Freight Ops & Customer Service Coordinator (JP/EN)

Pacific Advisory Service; Wood Dale (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Relocation Covered

No Visa Sponsorship

Job summary

Pacific Advisory Service in the Chicago area seeks a detail-oriented Freight Operations & Customer Service Coordinator who is bilingual in Japanese and English. You will support daily freight forwarding tasks, prepare documents, track shipments, and communicate with airlines and trucking companies to ensure timely cargo movement.

The role requires strong organization, reliability, and the ability to handle multiple tasks, with opportunities for growth and a constructive team environment in our

Qualifications

• Strong organizational skills and attention to detail.
• Good communication and follow-up abilities.
• Basic computer skills, including Microsoft Office.
• Ability to manage multiple tasks and maintain accurate records.
• Willingness to learn and take on additional responsibilities.

Responsibilities

• Print and prepare shipping documents each morning.
• Create and maintain shipment files.
• Prepare customer invoices and assist billing.
• Track shipments and monitor cargo status.
• Communicate with airlines and trucking companies about arrangements and schedules.
• Respond to customer inquiries and provide shipment updates.
• Maintain accurate shipment records and documentation.
• Assist with additional operational tasks as workload allows.

Skills

Organizational skills

Communication & follow-up

Multitasking

Teamwork

Independent work

Tools

Microsoft Office

Job description

Pacific Advisory Service in the Chicago area seeks a detail-oriented Freight Operations & Customer Service Coordinator who is bilingual in Japanese and English. You will support daily freight forwarding tasks, prepare documents, track shipments, and communicate with airlines and trucking companies to ensure timely cargo movement.

The role requires strong organization, reliability, and the ability to handle multiple tasks, with opportunities for growth and a constructive team environment in our