Bilingual Hospitality Operations Training Lead

MasterCorp; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

MasterCorp, Inc. is seeking an Operations Training Manager to assess training needs, develop actionable plans, and support site-level effectiveness across locations.

The role partners with L&D and acts as a SME on MasterCorp best practices, traveling about 50% monthly to drive performance improvements. Ideal candidates will be bilingual (English/Spanish), experienced in training management within hospitality, and capable of coaching site leaders while aligning with HRBP strategies to sustain

Qualifications

• Bachelor’s or higher in hospitality or HR or equivalent experience.
• Experience in operations leadership, training management, or similar roles.
• Strong facilitation and presentation skills; fluent in English and Spanish or Creole.

Responsibilities

• Assess training needs and develop action plans to improve site performance.
• Provide coaching to site leaders and align with HRBP strategies.
• Measure training effectiveness using learning technologies and make data-driven refinements.
• Audit training processes for consistency and adherence to standards.
• Coordinate onboarding, H2B/J1 transitions, and site opening training plans.

Skills

Bilingual English/Spanish

Action Oriented

Optimizes Work Processes

Collaborates

Courage

Situational Adaptability

Customer Focus

Drives Results

Facilitation skills

Education

Associate or Bachelor’s degree in hospitality, HR, or related field

Tools

Microsoft Office Suite

Job description

MasterCorp, Inc. is seeking an Operations Training Manager to assess training needs, develop actionable plans, and support site-level effectiveness across locations.

The role partners with L&D and acts as a SME on MasterCorp best practices, traveling about 50% monthly to drive performance improvements. Ideal candidates will be bilingual (English/Spanish), experienced in training management within hospitality, and capable of coaching site leaders while aligning with HRBP strategies to sustain