ClaimsAlert Agent

United States Digital Space LLC; United States; Remote; USD 39,000 - 43,000; Full time

Job summary

United States Digital Space LLC is seeking a ClaimsAlert Agent for a fully remote, full-time role. You will support customers during critical moments, gathering claim details and routing to insurers for timely resolution.

The position emphasizes clear communication, composure under pressure, and a strong focus on customer experience, with most hours in the evenings and weekends due to 24/7 operations. English-language document preparation is required.

Qualifications

• Strong verbal and written communication in English.
• Ability to remain calm under pressure in fast-paced situations.
• Experience assisting customers in a high-volume environment.

Responsibilities

• Gather and document claim details from customers.
• Provide immediate support and reassurance to policyholders.
• Route claims to the appropriate insurance provider for prompt resolution.

Skills

Customer service

Communication

English proficiency

Job description

ClaimsAlert AgentIf you enjoy helping people, solving problems, and working in a fast-paced environment, this opportunity is the perfect fit.

This is a fully remote, full-time position working from home while supporting customers during some of their most important moments. As ClaimsAlert operates 24/7, the majority of scheduled hours are during the evenings, all weekend and statutory holidays.

As a ClaimsAlert Agent, you will be the trusted first point of contact for customers experiencing an unexpected loss or incident. You will gather and document claim details, provide immediate support and reassurance to policyholders, and ensure claims are accurately routed to the appropriate insurance provider for prompt resolution.

Your ability to communicate clearly, remain calm under pressure, and deliver an outstanding customer experience will make a meaningful difference during critical moments for our customers.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The salary is $39,000 to $43,000. and preparing documents in English on a frequent basis.