Bilingual Team Lead Home Care Services

SERENITY HOME HEALTH CARE; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Job summary

SERENITY HOME HEALTH CARE is seeking a dynamic, bilingual Team Lead for our Home Care Services division in Chicago. You will oversee daily operations, manage a team of care professionals, and ensure high‑quality home care while fostering a collaborative, supportive work environment.

Ideal candidates have strong leadership, multilingual communication skills, and a passion for exceptional client service. This role reports to the leadership team and requires on-site collaboration in a fast-paced

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or related field.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory, team lead, or training experience preferred.
• Experience working with caregiver staffing, visit verification, and client authorization management preferred.
• Must be bilingual (Spanish).
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling.

Responsibilities

• Train new client coordinators and provide ongoing support to the team.
• Optimize hours utilization by reassigning caregivers to maximize approved hours.
• Verify visits daily to prevent billing delays and ensure accuracy.
• Assist with client staffing and promptly assign caregivers to clients.
• Monitor coordinator dashboards and address abnormalities promptly.
• Follow up with VA clients to obtain authorizations.
• Process authorization adjustments and terminations promptly.
• Oversee timesheet accuracy and timeliness for caregivers.
• Mediate conflicts between caregivers and clients to maintain positive relations.
• Undertake any other duties assigned by supervisors.

Skills

Leadership

Bilingual (Spanish)

Education

Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or related field

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Bilingual Team Lead Home Care Services

Full Time Chicago, IL, US

Salary Range: $22.00 To $25.00 Hourly

Job Summary:

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

Key Responsibilities:

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.
• Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.
• Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.
• Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.
• Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.
• VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.
• Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.
• Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.
• Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.
• Additional Duties: TL will undertake any other duties assigned by their supervisors.

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory, team lead, or training experience preferred.
• Experience working with caregiver staffing, visit verification, and client authorization management preferred.
• Must be bilingual (Spanish)
• Strong leadership and team training abilities. Responsible for training and supporting Client Coordinators
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling

Job Summary:

We are seeking a dynamic and bilingual Team Lead for our Home Care Services division. The ideal candidate will possess strong leadership skills, excellent communication abilities in multiple languages, and a passion for delivering exceptional client service. As a Team Lead, you will oversee daily operations, manage a team of care professionals, and ensure the delivery of high-quality home care services while fostering a collaborative and supportive work environment.

Key Responsibilities:

• Training Client Coordinators: Team Leads will be responsible for training new client coordinators, ensuring that they have a clear understanding of their roles, responsibilities, and the organization's policies. They will also provide ongoing training and support to existing client coordinators.
• Optimizing Hours Utilization: TL will make sure that all missed visits are promptly addressed, and caregivers are reassigned when necessary to maximize the utilization of approved hours.
• Timely Visit Verification: Team Leads will ensure that visits are verified daily to prevent billing delays.
• Assisting with Client Staffing: TL will assist client coordinators in promptly assigning caregivers to clients as needed. Ensure that open visits are put up promptly.
• Monitoring Coordinator Dashboards: TL will continuously monitor coordinator dashboards, addressing any abnormalities in a timely manner.
• VA client Follow-up will ensure that VA clients are proactively followed up to obtain their authorizations.
• Handling Authorization adjustments and Terminations: Team Leads will ensure that authorization adjustments (increase, decrease and renewals) terminations are uploaded and processed in a timely manner.
• Documentation Oversight: TL will oversee the accurate and timely completion of timesheets for caregivers who male use of telephony.
• Conflict Resolution: In the event of conflicts or issues with caregivers relating to client care, Team Leads will step in to mediate and find solutions that promote a positive working relationship.
• Additional Duties: TL will undertake any other duties assigned by their supervisors.

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, Social Services, or a related field preferred.
• Minimum of 2 years of experience in home care, healthcare operations, scheduling, client services, or care coordination.
• Previous supervisory, team lead, or training experience preferred.
• Experience working with caregiver staffing, visit verification, and client authorization management preferred.
• Must be bilingual (Spanish)
• Strong leadership and team training abilities. Responsible for training and supporting Client Coordinators
• Proficiency in Microsoft Office (Word, Excel, Outlook) and healthcare scheduling

Monday to Friday
9:00am to 5:00pm
40 hours per week