Bilingual Home Care Client Coordinator - Care Scheduling

Automatic Data Processing, Inc.; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Automatic Data Processing, Inc. in Chicago is seeking a Client Coordinator to manage clients throughout their lifecycle, perform initial intake calls and provide information to potential clients, ensuring quality care and client satisfaction, and maintaining client and employee records.

This full-time role runs Monday to Friday, 9:00AM to 5:00PM, 40 hours per week, with an hourly pay rate of $20.00–$22.00. You will coordinate staffing, document communications, and monitor service delivery.

Qualifications

• Demonstrated customer service and communication skills, problem solving, and attention to detail.
• Technical proficiency in utilizing computers and generating reports.
• Able to speak, read and write English fluently.

Responsibilities

• Client Accountability and care oversight for assigned clients.
• Review and verify new client profiles for accuracy and completeness.
• Complete staffing for new clients within 48 hours and escalate delays.
• Update client care plans and schedules within 1 hour of new information.
• Notify supervisors of changes to ensure continuity of services.
• Maintain schedules and document client communications accurately.
• Weekly proactive outreach to clients with services on hold.
• Review missed visits and schedule makeup hours.
• Close client profiles after service termination with full investigation.
• Ensure uninterrupted services for IDOA/IDHS clients.
• Begin renewal process for VA clients ahead of authorization expiration.
• Ensure monthly surveys are completed for all clients.

Skills

Customer Service

Communication

Problem Solving

Detail Orientation

English Fluency

Tech Proficiency

Education

High school diploma or equivalent

Job description

Automatic Data Processing, Inc. in Chicago is seeking a Client Coordinator to manage clients throughout their lifecycle, perform initial intake calls and provide information to potential clients, ensuring quality care and client satisfaction, and maintaining client and employee records.

This full-time role runs Monday to Friday, 9:00AM to 5:00PM, 40 hours per week, with an hourly pay rate of $20.00–$22.00. You will coordinate staffing, document communications, and monitor service delivery.