Bilingual Help Desk Technician - English/Spanish

campusworksinc; United States; Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Robust benefits for full-time

Professional development opportunities

Résumé du poste

CampusWorks seeks Helpdesk Technicians fluent in English and Spanish to be the first point of contact for students, faculty, staff, and campus community. You will troubleshoot software, hardware, classroom tech, printing, and network issues with a friendly, professional approach.

Roles involve phone, email, chat, or in-person support, coordinating with departments, and ongoing process improvement to enhance operations while expanding technical skills.

Qualifications

• Bilingual Spanish required for support in English and Spanish.
• Excellent communication and interpersonal skills for diverse users.

Responsabilités

• Diagnose and resolve technical issues via phone, email, chat, or in-person.
• Coordinate with relevant departments to restore services and information.
• Provide first-tier troubleshooting for software, hardware, classroom technology, printing, network, and policy issues.

Connaissances

Bilingual Spanish

Strong communication skills

Description du poste

CampusWorks seeks Helpdesk Technicians fluent in English and Spanish to be the first point of contact for students, faculty, staff, and campus community. You will troubleshoot software, hardware, classroom tech, printing, and network issues with a friendly, professional approach.

Roles involve phone, email, chat, or in-person support, coordinating with departments, and ongoing process improvement to enhance operations while expanding technical skills.