Help Desk Technicians - English and Bilingual - Spanish

campusworksinc; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Robust benefits for full-time

Professional development opportunities

Job summary

CampusWorks seeks Helpdesk Technicians fluent in English and Spanish to be the first point of contact for students, faculty, staff, and campus community. You will troubleshoot software, hardware, classroom tech, printing, and network issues with a friendly, professional approach.

Roles involve phone, email, chat, or in-person support, coordinating with departments, and ongoing process improvement to enhance operations while expanding technical skills.

Qualifications

• Bilingual Spanish required for support in English and Spanish.
• Excellent communication and interpersonal skills for diverse users.

Responsibilities

• Diagnose and resolve technical issues via phone, email, chat, or in-person.
• Coordinate with relevant departments to restore services and information.
• Provide first-tier troubleshooting for software, hardware, classroom technology, printing, network, and policy issues.

Skills

Bilingual Spanish

Strong communication skills

Job description

CampusWorks is seeking Helpdesk Technicians-English and Bi-lingual-Spanish to join our team. Reporting to the Director, Help Desk Center of Excellence, these roles serve as the first point of contact for the students, faculty, staff, and campus community members at our partner institutions. The Helpdesk Technicians provide first-tier troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-related issues, delivering solutions in a friendly and professional manner.

Responsibilities include diagnosing and resolving technical issues through phone, email, chat, or in-person support, coordinating with relevant departments, and other assigned duties. These positions offer an opportunity to bring your passion for technology and commitment to process improvement to enhance operations while expanding your technical skills. With a positive attitude and strong communication skills, you will play a critical role in ensuring a seamless experience for users and fostering a collaborative and efficient support environment.

Shift Requirements

• Bi-lingual Spanish: 10:00 a.m.-7:00 p.m. EST, Monday-Friday
• English: 8:30 a.m.-5:30 p.m. EST, Tuesday-Saturday

What You Can Expect from Us

At CampusWorks, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few of the many reasons that CampusWorks is a great place to build your career.

Our employees enjoy:

• Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of students and educators.
• CampusWorks Inc., as a large consulting firm, provides its employees with an opportunity to work both onsite and remotely with our clients across the United States and in Canada. With the nature of our clients' work evolving quickly, we're all being asked to support larger CampusWorks initiatives. Upon joining CampusWorks in a consulting role, your talent and expertise may be applied to a range of projects, assignments, and clients.
• A virtual and onsite workplace. In an effort to reduce our environmental footprint, CampusWorks became a virtual company in 2012. As such, our team members are located across the U.S. and Canada, where they work from their home offices and at client sites.
• Flexibility. We value work-life balance because we know that happy employees create happy customers. That's why CampusWorks offers both full-time and part-time 1099 consulting career opportunities to fit life's unique demands.
• A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone.

At CampusWorks, we value the unique backgrounds, experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk! If you're a close but not exact match with the description, we hope you'll still consider applying.

About CampusWorks

Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution-from Student Services to Human Resources to Finance to Academics-to achieve transformative results.

Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential

Friendly Note to External Agencies

At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission.

CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Notice to all Applicants

Please click on the links below for more information on these important topics:

• Know Your Rights: Workplace Discrimination is Illegal
• Employee Polygraph Protection Act
• Your Employee Rights Under the Family and