Bilingual Help Desk Specialist: Spanish/English & Workday

OneSource Virtual; United States; Remote; USD 40,000 - 52,000; Full time

Benefits offered by this job

Remote work

Job summary

OneSource Virtual (OSV) seeks a Bilingual Help Desk Specialist & Contact Center Representative to support the Benefit & Employee Services Team. You will utilize Workday and Zendesk to resolve tickets and provide navigation assistance, with a focus on Spanish-language communications as needed.

The role emphasizes professional, timely service, collaboration with teammates, and ongoing training to meet performance standards. Remote-friendly environment offered.

Qualifications

• HS Diploma required.
• 1–2 years of customer service or related experience.
• Fluency in Spanish (written and spoken) required.
• Ability to work 10:00am–7:00pm.
• Ability to learn basic Employee Self Service functionality for Workday.
• Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.).

Responsibilities

• Provide professional and timely service to internal and external customers.
• Support Workday platform navigation and access requests.
• Handle inquiries via phone, email, and in-person.
• Meet or exceed performance metrics and SLAs.
• Escalate issues to on-site Lead and Corporate contacts as appropriate.
• Identify opportunities for process improvements or automation.

Skills

Spanish language (written/spoken)

Communication skills

Multi-tasking

Analytical skills

Education

High School Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual (OSV) seeks a Bilingual Help Desk Specialist & Contact Center Representative to support the Benefit & Employee Services Team. You will utilize Workday and Zendesk to resolve tickets and provide navigation assistance, with a focus on Spanish-language communications as needed.

The role emphasizes professional, timely service, collaboration with teammates, and ongoing training to meet performance standards. Remote-friendly environment offered.