Bilingual Healthcare Customer Support Pro (EN/FR)

Medline Industries, LP; Stati Uniti; Remoto; USD 35.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

LTD & Insurance

RRSP with company match

Vacation & personal days

Employee Assistance Program (EAP)

Career growth programs

Open leadership communication

Employee referral program

Social activities

Descrizione del lavoro

Medline Canada is seeking a seasoned bilingual Customer Service Representative to enhance customer experiences and maintain strong client relationships. Reporting to the Customer Service Manager, you will handle inquiries across channels with empathy and professionalism.

The role requires 2+ years in customer service, bilingual proficiency in French and English, and strong problem-solving skills. Training runs M-F 9:00–5:30 EST; after training, shifts are M-F 10:00–6:30 EST.

Competenze

• Minimum of 2 years of experience in the Customer Service field; bilingual contact center a strong asset
• Bilingual in French and English required
• Exceptional phone handling and active listening with strong problem resolution
• Strong organizational skills with multitasking and prioritization
• Excellent written and verbal communication and time management
• Experience with Microsoft Word and office applications; CRM/SAP experience a plus

Mansioni

• Engage with customers via phone, email, chat or in person to understand needs and resolve inquiries
• Collaborate with colleagues to ensure consistent, high-quality service
• Resolve inquiries or complaints and escalate when needed for complex issues
• Maintain knowledge of products, policies, and procedures, ensuring privacy and data security
• Analyze issues and provide creative, policy-compliant solutions
• Document interactions and resolutions in Medline’s systems
• Collect customer feedback for continuous service improvement
• Coordinate with intercompany departments to ensure smooth orders and issue handling

Conoscenze

Bilingual (French & English)

Customer service experience

Active listening

Strong communication

Work under pressure

Formazione

High School Diploma or equivalent

Strumenti

CRM systems

SAP

Descrizione del lavoro

Medline Canada is seeking a seasoned bilingual Customer Service Representative to enhance customer experiences and maintain strong client relationships. Reporting to the Customer Service Manager, you will handle inquiries across channels with empathy and professionalism.

The role requires 2+ years in customer service, bilingual proficiency in French and English, and strong problem-solving skills. Training runs M-F 9:00–5:30 EST; after training, shifts are M-F 10:00–6:30 EST.