Bilingual Customer Service Pro (EN/FR) — Remote-Friendly

Medavie; United States; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Virtual training program

Flexible work options

Remote/hybrid options

Health, vision and dental plan

Pension plan - defined contribution

Annual incentive bonus

Vacation and growth opportunities

Job summary

Medavie is seeking a Bilingual Customer Service Representative to support members across Canada. You will provide email and phone support, aiming to deliver the highest level of customer service.

The role emphasizes problem solving, clear communication, and a positive team-based approach. This permanent full-time position offers flexible work arrangements, remote/hybrid options, competitive benefits, and an annual incentive program.

Qualifications

• High school diploma required; post-secondary or equivalent experience.
• 2+ years with Contact Centre experience.
• Fluently bilingual (English & French) written and spoken.

Responsibilities

• Provide support to members via email and phone, delivering high-quality service.
• Effectively problem solve and contribute positively to a team environment.

Skills

Bilingual English/French

Customer service experience

Strong communication

Remote work capable

Technical aptitude

Problem solving

Education

High School Diploma or equivalent

Job description

Medavie is seeking a Bilingual Customer Service Representative to support members across Canada. You will provide email and phone support, aiming to deliver the highest level of customer service.

The role emphasizes problem solving, clear communication, and a positive team-based approach. This permanent full-time position offers flexible work arrangements, remote/hybrid options, competitive benefits, and an annual incentive program.