Bilingual Healthcare Customer Service Representative

University of Colorado Medicine; Aurora (CO); Remote; USD 37,000 - 47,000; Full time

Job summary

A leading healthcare provider is looking for a fully bilingual (English/Spanish) healthcare customer service representative. This role involves providing support to Spanish-speaking patients, managing call interactions, and navigating healthcare billing inquiries in a remote call center environment. Ideal candidates have healthcare experience and are proficient in multitasking across platforms.

Benefits

Generous leave

Health plans

Retirement contributions

Language pay differential

Qualifications

• 2 years of healthcare experience preferred, with exposure to insurance billing.
• Fluency in English and Spanish is required.
• Technical proficiency and ability to multitask in a call center environment.

Responsibilities

• Handle up to 60 calls daily, addressing patient inquiries and concerns.
• Update patient accounts and provide guidance on payment options.
• Explain medical bills and collect payments.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical thinking

Education

High school diploma or equivalent

Job description

University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers. These providers bring their unparalleled expertise at the forefront of medicine to deliver trusted, compassionate health care services at primary and specialty care clinics as well as facilities operated by affiliate hospitals of the University of Colorado.

We are seeking a fully bilingual individual (English/Spanish) who is interested and excited about the opportunity to serve as a primary Patient Support resource for our Spanish speaking patients/families.

The Bilingual Healthcare Customer Service Representative will provide a language pay differential of $1.50/hr which is reflected in the posted pay range. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job.

This job can be performed 100% remotely.

The goal of the Bilingual Healthcare Customer Service Representative is to elevate the University of Colorado patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

The Bilingual Healthcare Customer Service Representative will:

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. Must be technically proficient. Requires advanced verbal and written communication skills. Must possess strong interpersonal skills. Professional maturity and ability to exercise sound judgement are essential.Written/verbal fluency in both English and Spanish is required.

All applications MUST be submitted via our website. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

CU Medicine is dedicated to ensuring a safe and secure environment for our staff and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees prior to their employment. We are an equal opportunity employer.

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data.

A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck. Find information about our benefits here.

CU Medicine will post all jobs for aminimumof 7 days or until 250+ applicants have been received (whichever comes first).

CU Medicine supports a Tobacco Free Workplace Environment which prohibits smoking and the use of tobacco products on CU Medicine property, Anschutz Medical Campus and adjacent business locations.