Bilingual Customer Service Representative

HIGH5 Nutrition Australia; Portland (OR); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in nutritional products, HIGH5 Nutrition Australia, is seeking a Bilingual Customer Service Representative for their Portland office. The role involves handling customer inquiries, maintaining high customer satisfaction, and following established procedures to ensure quality service. Candidates should speak fluent English and Spanish and have some prior experience in customer service.

Qualifications

• Fluent in English and Spanish required.
• 1-4 years of customer service experience.

Responsibilities

• Handles inbound and outbound calls in a call center.
• Answers customer questions and explains services.
• Corrects errors and takes orders.

Skills

Bilingual (English and Spanish)

Customer Service

Communication

Job description

Pay Competitive

Employment type Other

Job Description

Req#: BGDFD Job Description: Job Title: Bilingual Customer Service Representative Location: Portland, OR 97205 (Remote until COVID) Fluent in English and Spanish. Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention. Responsibilities may include answering customer questions, explaining available services, correcting errors, providing information on pricing, taking orders, developing leads, and or selling products and services. Handles inbound/outbound calls of lesser complexity and that are primarily routine or basic in nature. Follows basic procedures and scripts. requires fundamental knowledge to navigate company's customer information systems and or order system wit ha basic knowledge of company, services and products. More complex customer inquiries may be passed to higher-level Call Center Representatives. 1-4 years experience.

About the company

HIGH5 Nutrition Australia provides great tasting nutrition for endurance sports such as energy gels, hydration, cycling nutrition and more.

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