Bilingual Customer Service Representative

Oregon Lottery; Salem (OR); Remote; USD 42,000 - 67,000; Full time

Job summary

Oregon Lottery is seeking a Bilingual Customer Service Representative to assist customers in a remote setting. The role includes providing technical support, ensuring customer satisfaction, and contributing to the Lottery's community initiatives. Candidates should have strong customer service skills and be bilingual in Spanish, with qualifications including an Associate's Degree or equivalent experience.

Benefits

Vacation Leave: 10 hours per month

Sick Leave: 8 hours per month

Comprehensive medical, dental, and vision benefits

Life insurance and long-term disability

Public Employees Retirement System (PERS)

Qualifications

• 1 year experience in customer service with an Associate's Degree, or 3 years customer service experience.
• Bilingual in Spanish required.

Responsibilities

• Provide technical support to retailers and players.
• Ensure high-quality customer experience.
• Assist with inventory and communicate product information.

Skills

Customer Service

Bilingual

Technical Support

Education

Associate's Degree

Job description

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Join to apply for the Bilingual Customer Service Representative role at Oregon Lottery

This range is provided by Oregon Lottery. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,000.00/yr - $67,000.00/yr

Direct message the job poster from Oregon Lottery

In a world of self-service, sometimes we reach a point when we need to pick up the phone and ask for help. Do you enjoy being that helpful voice on the other end of the phone? Lottery is hiring three (3) bilingual Customer Service Representatives to join our Call Center team to guide our our retailers, players and Lottery staff to the fastest and easiest resolution. This is a remote position, but you will attend up to 6 weeks of training on site in Salem, OR.

Position #1 - Tuesday to Saturday - 9:30 AM to 6:00 PM

Position #2 - Sunday, Monday, Friday, and Saturday - 7:00 AM to 5:30 PM

Position #3 - Wednesday to Saturday - 9:30 AM to 8:00 PM

About the Role

About Us

You will report to the Supervisor, Customer Service and provide intermediate technical support to retailers, players and field staff. You will dispatch service calls to field staff and ensure a high-quality customer experience.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce come join our team to be part of the impact!

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery's commitment to:
• Responsible Gambling
• Diversity, Equity, and Inclusion
• Culture of Safety
• Provide technical support.
• Assist field staff and training to retailers and players on Lottery products and equipment.
• Provide follow up to ensure appropriate service is provided.
• Help with Lottery ticket inventory.
• Communicate product and marketing information.
• Provide internal support throughout the Lottery.

You Have:

Minimum Qualifications

• Associate's Degree and one (1) year of experience in customer service; OR
• Three (3) years of experience in customer service

Special Qualifications

• Bilingual in the following languages: Spanish

As a member of the Lottery family, you will enjoy:

Work/life balance

• Vacation Leave: 10 hours per month, with increased accruals every 5 years
• Sick Leave: 8 hours per month
• Personal Business Leave: 24 hours per year
• 11 Holidays per year
• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Oregon Lottery by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Pension plan

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