Remote- Bilingual (Spanish) Automotive Customer Service Representative at Teleperformance USA A[...]

Itlearn360; Chicago (IL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Bilingual Automotive Customer Service Representative for remote work. You will respond to customer inquiries in both English and Spanish, manage issues, and ensure service quality. Ideal candidates will possess strong communication skills and customer service experience, contributing positively to the company's inclusive culture.

Benefits

Paid Training

Full Benefits (Medical, Dental, Vision, 401k, and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Must be over 18 years old.
• Typing speed of 25 WPM required.
• At least 6 months of customer service experience preferred.

Responsibilities

• Respond to inquiries in English and Spanish via multiple channels.
• Resolve and de-escalate customer issues.
• Assist with payment requests and maintain call records.

Skills

Communication skills

Problem-solving

Organizational skills

Prioritization

Teamwork

Education

High School Diploma or GED

Job description

Remote - Bilingual (Spanish) Automotive Customer Service Representative Job at Teleperformance USA, Arizona

• Teleperformance USA
• Arizona

Job Description

Category: Customer Service/Support

About Teleperformance: Teleperformance is a global, digital business services company that delivers advanced, digitally powered business solutions to help top brands streamline their operations sustainably. With over 500,000 employees speaking more than 300 languages, we support our communities, clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

Our Approach and Culture: We blend high-tech and high-touch strategies with industry expertise to simplify, accelerate, and secure people's lives. Our inclusive environment encourages growth, with many opportunities for advancement, exemplified by our leadership stories.

Location Eligibility: Currently, Teleperformance can only employ individuals in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in English and Spanish.
• Calmly resolve and de-escalate issues.
• Escalate interactions when necessary.
• Assist with requests and processing payments.
• Maintain call records for auditing and reporting.
• Provide feedback on call issues.
• Upsell when appropriate.

Requirements

• Ability to work remotely in a virtual team environment.
• At least 6 months of customer service experience preferred.
• Must be over 18 years old.
• Typing speed of 25 WPM.
• High School Diploma or GED.
• Comfortable with desktop computer systems.
• Strong oral and written communication skills in English and Spanish.
• Logical problem-solving skills.
• Ability to navigate Windows OS.
• Organizational and prioritization skills.

Work from Home Requirements

• Internet speed of at least 25 Mbps download and 10 Mbps upload.
• No packet loss, ping under 50ms.
• Internet connection cannot be satellite, mobile data, P2P, or VPN.
• Proof of internet speed required.
• Quiet, clean workspace.

Join Our TP Family

We foster a supportive environment where employees feel valued, inspired, and supported to bring their best selves to work. We promote happiness, health, and work-life balance, and are committed to diversity and inclusion. Teleperformance is an Equal Opportunity Employer.