Bilingual Healthcare Customer Service Representative - Tucson

Cs Llc; Tucson (AZ); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Bilingual/Spanish speaking Customer Service Representative to join their team. In this rewarding role, you will assist patients in resolving their medical balances, ensuring they can focus on their healing process. With a strong emphasis on empathy and problem-solving, you will be the first point of contact, providing crucial support and guidance through the billing process. Enjoy a competitive wage, flexible schedules, and a variety of benefits that promote work-life balance and community involvement. If you have a passion for helping others and possess excellent communication skills, this opportunity is perfect for you.

Benefits

Paid Time Off

Holiday Pay

Company-Paid Life Insurance

401k Plan

Health Benefits

Vision Benefits

Dental Benefits

Flexible Schedules

Employee Activities

Charitable Organization Participation

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and healthcare billing preferred.

Responsibilities

• Assist patients in resolving their medical balances over the phone.
• Provide excellent customer service and support during billing inquiries.

Skills

Customer Service

Empathy

Active Listening

Problem Solving

Communication Skills

Education

High School Diploma or Equivalent

Tools

Healthcare Billing Software

Job description

Credit Solutions of Lexington, KY is seeking to hire a full-time Bilingual/Spanish speaking Customer Service Representative to assist patients in resolving their medical balances so they can focus on the healing process. If you have experience in healthcare billing and finance and want a career where you can actually make a difference, apply today!

Customer Service Representatives enjoy a competitive wage plus benefits! Our benefits include paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.

A DAY IN THE LIFE AS A HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

As a Healthcare Customer Service Representative, you are the cornerstone of our organization and the first point of contact for our patients. This is why we give our Customer Service Representatives the training needed to help patients navigate the billing process and resolve their outstanding balances. Over the phone, you actively listen to patients and assist them in resolving their medical balances by negotiating and collecting payments.

Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. And, when challenging situations arise, you continue to offer excellent customer service as you resolve their billing issues. The knowledge that you've helped someone in their time of need is truly rewarding and the best part of your job.

QUALIFICATIONS

1. High school diploma or equivalent
2. Previous customer service experience
3. Experience in healthcare billing and finance
4. Understanding of HIPAA
5. Ability to learn new software quickly

Do you have a desire to help others and make a difference in the community? Are you a team player? Do you have professional communication skills? Can you provide great customer service over the phone? Are you an empathetic active listener? Do you have a positive can-do attitude? If so, you may be perfect for this position!

WORK SCHEDULE

Our Healthcare Customer Service Representatives enjoy schedule options Monday-Friday and working remotely from their home.

ARE YOU READY TO JOIN OUR TEAM?

If you have experience in customer service and healthcare billing and finance and feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!