Bilingual Customer Service Representative

WorkSource Oregon; Salem (OR); Remote; USD 42,000 - 68,000; Full time

Job summary

WorkSource Oregon is seeking three Bilingual Customer Service Representatives for their Call Center team. This remote role involves providing technical support, assisting retailers and Lottery players, and ensuring a high-quality service experience. Candidates must have customer service experience and be bilingual in Spanish. With ample benefits and a competitive salary, it's an excellent opportunity for those interested in making a positive impact in the community.

Benefits

Vacation Leave: 10 hours per month

Sick Leave: 8 hours per month

Comprehensive medical, dental, and vision benefits

Public Employees Retirement System (PERS)

Flexible spending accounts

Qualifications

• Minimum one year of customer service experience required.
• Bilingual in Spanish is necessary.
• Alternative qualifications include three years of customer service experience.

Responsibilities

• Provide technical support to retailers and players.
• Assist with Lottery ticket inventory and communicate product information.
• Ensure high-quality customer experience.

Skills

Customer Service

Bilingual (Spanish)

Technical Support

Education

Associate's Degree

Job description

Join to apply for the Bilingual Customer Service Representative role at WorkSource Oregon

17 hours ago Be among the first 25 applicants

Join to apply for the Bilingual Customer Service Representative role at WorkSource Oregon

Get AI-powered advice on this job and more exclusive features.

This range is provided by WorkSource Oregon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,312.00/yr - $67,704.00/yr

Direct message the job poster from WorkSource Oregon

In a world of self-service, sometimes we reach a point when we need to pick up the phone and ask for help. Do you enjoy being that helpful voice on the other end of the phone? Lottery is hiring three (3) bilingual Customer Service Representatives to join our Call Center team to guide our our retailers, players and Lottery staff to the fastest and easiest resolution. This is a remote position, but you will attend up to 6 weeks of training on site in Salem, OR.

Position #1 - Tuesday to Saturday - 9:30 AM to 6:00 PM PST

Position #2 - Sunday, Monday, Friday, and Saturday - 7:00 AM to 5:30 PM PST

Position #3 - Wednesday to Saturday - 9:30 AM to 8:00 PM PST

About the Role

About Us

You will report to the Supervisor, Customer Service and provide intermediate technical support to retailers, players and field staff. You will dispatch service calls to field staff and ensure a high-quality customer experience.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce come join our team to be part of the impact!

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery's commitment to:
• Responsible Gambling
• Diversity, Equity, and Inclusion
• Culture of Safety
• Provide technical support.
• Assist field staff and training to retailers and players on Lottery products and equipment.
• Provide follow up to ensure appropriate service is provided.
• Help with Lottery ticket inventory.
• Communicate product and marketing information.
• Provide internal support throughout the Lottery.

You Have:

Minimum Qualifications

• Associate's Degree and one (1) year of experience in customer service; OR
• Three (3) years of experience in customer service

Special Qualifications

• Bilingual in the following languages: Spanish

As a member of the Lottery family, you will enjoy:

Work/life balance

• Vacation Leave: 10 hours per month, with increased accruals every 5 years
• Sick Leave: 8 hours per month
• Personal Business Leave: 24 hours per year
• 11 Holidays per year
• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Government Administration

Referrals increase your chances of interviewing at WorkSource Oregon by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Pension plan

Get notified about new Customer Service Representative jobs in Salem, OR.

Customer Service Representative - State Farm Agent Team Member

Woodburn, OR $40,000.00-$60,000.00 1 year ago

Healthcare Customer Service Representative - Remote

Customer Service Representative - Remote

Remote - Automotive Customer Service Representative

Customer Service Account Associate - Salem, OR

Salem, OR $45,000.00-$50,000.00 3 weeks ago

Customer Service Account Associate - Salem, OR

Floor Staff - Entry Level Position - $16/hr

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.