Bilingual Healthcare Customer Care Specialist

Procare-Rx; Gainesville (FL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid vacation and holiday pay

Employee Wellness Program

401(k) with company match

Employee Assistance Program

Job summary

ProCare Rx in Gainesville, FL seeks a customer service professional to handle inbound calls and resolve client issues in a fast-paced environment. The role requires teamwork, strong communication, and the ability to adapt to changing needs.

Flexibility for weekend/holiday shifts is required; bilingual English/Spanish is a plus, with a High School Diploma and healthcare exposure preferred. Comprehensive benefits and growth opportunities are offered.

Qualifications

• Minimum 1 year experience in a customer service position, preferably in a call center.
• PBM/Pharmacy Technician or healthcare industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Highly organized with strong attention to detail.

Responsibilities

• Promptly and courteously answer inbound telephone calls.
• Assess, prioritize and resolve client issues with good listening and comprehension.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Customer service

Phone support

Bilingual English/Spanish

Windows PC skills

Attention to detail

Teamwork

Problem solving

Independent worker

Education

High School Diploma or equivalent

Pharmacy Technician Certification is a plus

Tools

Windows OS

Call center CRM software

Job description

ProCare Rx in Gainesville, FL seeks a customer service professional to handle inbound calls and resolve client issues in a fast-paced environment. The role requires teamwork, strong communication, and the ability to adapt to changing needs.

Flexibility for weekend/holiday shifts is required; bilingual English/Spanish is a plus, with a High School Diploma and healthcare exposure preferred. Comprehensive benefits and growth opportunities are offered.