Bilingual Spanish Customer Support Specialist (Health Care)

Molina Talent Acquisition; Florida; On-site; USD 19,000 - 33,000; Full time

Job summary

Molina Healthcare is seeking a Level I Customer Service Associate in Florida to provide member and provider support across multiple channels, including phone, chat, and email. You will document inquiries, resolve issues, and contribute to a positive member experience in a fast-paced environment.

The ideal candidate is bilingual English/Spanish, with strong communication and data-entry skills, capable of handling HIPAA requirements, and able to work scheduled shifts that may include weekends and

Qualifications

• 1 year or less of customer service in a fast-paced setting.
• Ability to maintain confidentiality and HIPAA requirements.
• Strong attention to detail and time-management skills.
• Excellent verbal and written communication in English (and Spanish).

Responsibilities

• Provide level I support to Molina members and providers via phone, chat, and email.
• Document inquiries and follow up to resolve issues per processes.
• Meet performance goals for quality, attendance, and handling time.
• Collaborate with internal stakeholders to improve member experience.

Skills

Customer service

Bilingual English/Spanish

Verbal communication

Written communication

Data accuracy

Tools

Microsoft Office

Job description

Molina Healthcare is seeking a Level I Customer Service Associate in Florida to provide member and provider support across multiple channels, including phone, chat, and email. You will document inquiries, resolve issues, and contribute to a positive member experience in a fast-paced environment.

The ideal candidate is bilingual English/Spanish, with strong communication and data-entry skills, capable of handling HIPAA requirements, and able to work scheduled shifts that may include weekends and